Refund policy

As a business that's also a ministry, we enjoy serving our customers. We take great pride in each made to order item you purchase. If your product arrives damaged or isn't what you were expecting, we're committed to making it right.

Damages
When your purchase arrives, please inspect it to see if it's damaged. If there are any damages, please email us within 30 days at returns@gracevere.com with your order number and photos of the damage. We'll promptly review your issue and let you know what we can do. 

Refunds and Exchanges
If your request is approved because of damages, a defect, or the wrong item being sent to you, we will either refund your original payment method within 10 business days or send you a replacement item. If you request a refund, please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@gracevere.com.

Please note no refunds or replacements will be issued after 30 days from the carrier's delivery date. Additionally, orders reported missing more than 30 days after the carrier's confirmed delivery date are not eligible for a refund or replacement. Gift cards are non-refundable.

Incorrect Size / Item Not as Expected?
Our products are made to order for you. However, we understand that sometimes an item doesn't fit or meet your expectations. If that describes your purchase, please let us know within 30 days of the delivery date. We will issue a store credit for the paid value, minus shipping costs, so you can reorder the size you prefer.

Please note that we track requests for refunds, replacements and store credits to help us improve the quality of our products, processes, and to ensure there aren't any patterns of misuse. If we identify a pattern of misuse, we may decline your request.

At the end of the day, we see you not just as our customer but also our ministry partner. If something isn't right with your purchase, just let us know and we'll do our best to make it right.